Return Policy

RETURN POLICY:

Returns are accepted within 14 days from the date your order was placed for exchange or credit only. Merchandise must be returned in new, sealed, unused condition, with all its original packaging. Kiki Wonder reserves the right to deny any returns if the merchandise returned does not meet the requirements stated above. All online sales are final 14 days after the date of purchase.

To start the return process, please email orders@kikiwonder.com within 2 days of receiving your order. We’ll respond with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Original shipping costs are non-refundable. All costs for return shipment are the responsibility of the customer. We recommend that you use a trackable shipping service, purchase insurance, and make sure to securely and carefully pack the item(s). Kiki Wonder is not responsible for damaged or lost returns. We will not issue refunds for lost or damaged goods. Exchanges will incur additional shipping charges.

Upon inspection and acceptance of the merchandise for return, Kiki Wonder will contact you by email to confirm your store credit or exchange. *Note: All sale items and vintage items / any items in the "Vintage & Found" collection are final and not eligible for return, exchange, or credit. 

For all orders that are returned due to an incorrect address, you will be charged a fee of $20 for repacking and postage. We are not responsible for wrong address inputs or an order not being picked up at the address provided.

For any other questions, please email: orders@kikiwonder.com.

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Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and correct it ASAP. Please take photos of the items and exterior packaging as soon as the items are received and include them in your email to orders@kikiwonder.com.

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Exceptions / non-returnable items

All vintage items / any items in the "Vintage & Found" collection are final and not eligible for return, exchange, or credit.

All sale items are final and not eligible for return, exchange, or credit.

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